Questions have arisen regarding Philippine contact
centers’ capacity as executives representing the local
contact center industry prepare to unveil its roadmap to
The Contact Center of the Philippines (CCAP) is
scheduled to unveil the roadmap for the next three years in
a two-day conference in Manila next week.
Today, the Philippines has about 200,000 contact center
professionals working in different companies, said Raffy
David, director of marketing and quality assurance of
Pilipinas Teleserv Inc. and board director of the CCAP.
A promising company in the Business Process Outsourcing
Trailblazing through the Business Process Outsourcing
industry worldwide, the Philippines is fast becoming a
leader in the Asian region and the world. With a rapidly
growing demand for off-shore outsource call centers, the
Philippine BPO industry is spreading out to other
outsourcing requirements such as customer service, technical
support, legal services, web design, medical transcription,
telemarketing and back office support, among others. More
and more companies worldwide prefer the Philippines over
other BPO-providing countries mainly for its talented pool
of resource. Hence, there is a need for more BPO companies
to emerge here.
Among them is our endeavor –
Lasting Line Contact Center.
We are a relatively new and exciting BPO company, but
that doesn’t mean we are not credible or reliable in any
way. Built by some of the most experienced and talented
individuals working in the local BPO landscape, Lasting Line
Contact Center provides excellent service to cater to almost
all your off-shore contact center needs.
At the heart of our operation lies our strength – our
people. With a pool of experienced Management Team, each
went through a very thorough selection process and trained
through a tested methodology, assuring you of quality
service that reflects your creed and requirements. Most of
all, we allow our employees to grow along with us, because
after all, there wont be a robust and engaging BPO industry
without these talented individuals.
Our core competence here at Lasting Line Contact Center
is our ability to deliver excellent OUTBOUND SALES and
MARKETING services. Our partners in various countries such
as the US, Australia, Canada, and Japan can attest to our
dedication and care to provide services that is tailored to
their needs. This is complimented by our 100 seat call
center facilities, top of the line servers and hardware and
completely robust and redundant internet connection. By
combining all of these elements, we are able to guarantee a
lasting connection that delivers true customer satisfaction.